Meralco Extends No Disconnections
Meralco Further Extends No Disconnection Until Mid-May
“Given the current situation and the extended MECQ, we continue to take into consideration the challenges our customers are facing amid these difficult times. Thus, we will continue to put on hold all disconnection activities until May 14, 2021,” Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer, said.
By Meralco Power Club
Published May 5, 2021
Customers can rest assured that Meralco will still be working round the clock to address their needs. PHOTO: iStock
Meralco announced on April 28 that it is continuing the suspension of all disconnection activities in its franchise area until May 14, 2021. This follows the government’s announcement extending the Modified Enhanced Community Quarantine (MECQ), covering the National Capital Region, Bulacan, Cavite, Laguna, and Rizal, until mid-May.p>
“Given the current situation and the extended MECQ, we continue to take into consideration the challenges our customers are facing amid these difficult times. Thus, we will continue to put on hold all disconnection activities until May 14, 2021,” Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer, said.
He added, “We hope this additional extension will help ease the burden of our customers, while providing the necessary relief and additional time for them to settle their bills.”
Meralco reiterated that it will continue working round the clock to serve its customers and assist them with their concerns. Vital operations such as meter reading, following the order of the Energy Regulatory Commission (ERC), will go on as scheduled.
The ERC, in an advisory last year, encouraged customers who have the ability to pay to settle their bills within the original due date “to help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity."
Meralco likewise advised customers to send a personal message (PM) via Facebook Messenger or Twitter, or to call its (02) 16211 hotline before going to Meralco Business Centers (BCs) for any inquiries and concerns on billing and payments, as a precaution to the rising number of COVID-19 cases. This measure ensures that customers can save time and effort, but more importantly, minimizes any potential and unnecessary exposure to the virus.
For large corporations and national government accounts, you may contact your Relationship Manager, call the 16210 business hotline, or email at corporatepartners@meralco.com.ph. For SMEs who have a query or require assistance, you may also call our business hotline, biz@meralco.com.ph, or get in touch with your Biz Partner Manager.
Meralco BCs will remain open on skeleton workforce, in compliance with IATF guidelines, to accept payments, process applications, and offer customer assistance. Business hours will be from 7 a.m. to 3 p.m from Mondays through Fridays and 7 a.m. to 12 p.m. on Saturdays.
“Meralco crews will also continue to be on standby 24/7 to respond to any emergencies and reports,” Geluz added.
To learn more on Meralco partnerships, call 16210 or email us at customercare@meralco.com.ph.
Story originally posted on Power Club.