Meralco Resumes Disconnections
Meralco Resumes Service Disconnection Activities, Assures Customers It Will Be 'Considerate and Compassionate'
“Given the heightened restrictions still being implemented during the GCQ, we continue to take into consideration the challenges our customers are facing amid these difficult times,” said Meralco FVP and Chief Commercial Officer Ferdinand O. Geluz.
By Meralco Power Club
Published May 25, 2021
Business customers can call the 16210 hotline, or email corporatepartners@meralco.com.ph for bill inquiries. (PHOTO: iStock)
With the government’s announcement of the General Community Quarantine (GCQ) with ‘heightened restrictions’ from May 15-31, 2021, Meralco will resume service disconnection activities. Meralco however assured customers that it will be very considerate and compassionate in the conduct of activities related to the management of the unpaid overdue bills.
“Given the heightened restrictions still being implemented during the GCQ, we continue to take into consideration the challenges our customers are facing amid these difficult times,” Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer, said.
He added, “We hope our continued consideration will ease the burden of our customers, providing additional time for them to settle their bills.” For those who are challenged to pay their overdue bills in full, customers are advised to get in touch with Meralco so that a lighter schedule may be arranged, or else standard disconnection procedures will apply.
Customers may get in touch safely and easily by sending a private or direct message thru Facebook or Twitter, or call its (02) 16211 hotline. If they still need to go to the Meralco Business Centers (BCs), they may opt to book an online appointment through the Meralco website for a safe and hassle-free transaction. Meralco BCs are open to accept payments, applications and customer assistance. Business hours are from 7 A.M. to 5 P.M. from Monday to Friday and 7 A.M. to 12 P.M. on Saturdays for payment transactions only.
For large corporations and national government accounts, you may contact your Relationship Manager, call the 16210 business hotline, or email at corporatepartners@meralco.com.ph. For SMEs who have a query or require assistance, you may also call our business hotline, email us at biz@meralco.com.ph, or get in touch with your Biz Partner Manager.
Meralco reiterated that it continues all vital operations such as meter reading, following the order of the Energy Regulatory Commission (ERC), and will also continue to work round the clock to serve its customers.
“Meralco business operations, including meter reading and bill delivery activities, will of course still continue throughout the GCQ. Our continued operations will ensure that actual consumption for the month will be billed accordingly. But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel,” Geluz said.
The ERC, in an advisory last year, encouraged customers who have the ability to pay to settle their bills within the original due date “to help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity." “Meralco crews will also continue to be on standby 24/7 to respond to any emergencies and reports,” Geluz added.
To learn more on Meralco partnerships, call 16210 or email us at customercare@meralco.com.ph.
Join Meralco Corporate Partners on Viber.
Story originally posted on Power Club.