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Once you register on Meralco Online, you will receive outage advisories on power interruptions affecting your service/s. These will be sent via SMS by default, but you can log in to your account to easily change or select your notification preferences.
For a step-by-step guide, please refer to the instructions below.
A. Via Meralco Online
1. Log in to Meralco Online.
2. Click on the arrow next to your name on the upper right-hand corner.
3. Select “My Profile”.
4. Click on the “Notification Settings” tab.
5. Tick the “Email” and/or “SMS” box for Outage Advisories.
6. Click the “Save” button.
B. Via Meralco Mobile
1. Log in to Meralco Mobile.
2. Tap the menu icon found on the upper left-hand corner of the Overview page.
3. Tap "Settings".
4. Scroll down to "Preferred Communication Channels".
5. Tap the plus sign (+) beside “Outage Advisories”.
6. Tap the toggle buttons for Email, SMS and Push Notification to enable or disable Outage Advisories.
7. Tap the "Save Preferences" button.
You can report an outage by filling out and submitting an online form, which is available on Meralco Online and Meralco Mobile. Simply log in to your account and go to the Outages and Incidents section. Alternatively, you can visit our website at www.meralco.com.ph and access the online report form as a guest. Note that providing your Service ID No. will help us process your report faster.
For a step-by-step guide, please refer to the instructions below.
- Via Meralco Online
- Log in to Meralco Online.
- Click on “Outages and Incidents”.
- Select “Report an Outage or Incident”.
- Specify the location of your outage or incident by:
- Selecting an enrolled Service ID No. (If you only have one, this field will be automatically pre-populated.);
- Entering an unenrolled Service ID No.; or
- Entering an address.
- Provide landmarks or directions to help us find your locations faster.
- Select your concern type – No Power or Voltage Problem.
- Select the appropriate answer to the question/s that will appear based on your concern type.
- Optional: Provide additional details or information.
- Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB.
- Enter the details of the contact person for your report. Fields are pre-populated with your registered details, but these can be edited.
- Specify how you want to receive notifications related to your report by selecting either the “Email” or “SMS” radio button. The SMS button is selected by default.
- Click the “Submit” button.
- You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS or email, depending on your preferred channel.
- Via Meralco Mobile
- Log in to Meralco Mobile.
- Tap the menu icon found on the upper left-hand corner of the Overview page.
- Select “Outages and Incidents”.
- Tap “Report” on the upper right-hand corner.
- Specify the location of your outage or incident by:
- Selecting an enrolled Service ID No. (If you only have one, this field will be automatically pre-populated.);
- Entering an unenrolled Service ID No.; or
- Entering an address.
- Provide landmarks or directions to help us find your locations faster.
- Tap “Next” on the upper right-hand corner.
We have a structured approach in restoring power. Depending on their extent or severity, outages are monitored and managed either by our System Control team or Sector Operations team, with the help of our Automated Distribution Management System, or ADMS. As soon as outages are detected, we dispatch crews to investigate the cause. Crews arriving on-site will assess the damage and necessary repair, then have the power restored.
How accurate is the Estimated Time of Restoration (ETR) that Meralco provides? Our crews provide initial estimates based on their visual inspection. Our Automated Distribution Management System, or ADMS, takes that information and combines it with historical data to formulate a more accurate ETR. Estimates may change from time to time during the restoration process depending on the number of work orders assigned to crews. Nevertheless, we exert all effort to ensure that power is restored on or before the given ETR.
You can track the status of your report by logging in to Meralco Online or Meralco Mobile and going to the Outages and Incidents section. Your report will be displayed in a table or list, and the status that appears reflects the most recent update available for your report.
For a step-by-step guide, please refer to the instructions below.
- Via Meralco Online
- Log in to Meralco Online.
- Click on “Outages and Incidents”.
- Select “Summary of Reports”.
- Via Meralco Mobile
- Log in to Meralco Mobile.
- Tap the menu icon found on the upper left-hand corner of the Overview page.
- Select “Outages and Incidents” to display the Summary of Reports.
- Tap the arrow next to a report for a more detailed view.
Transact and communicate with Meralco anytime, anywhere
Regardless of time and day, Meralco Online allows you to view and pay your bills as well as report power outage in your area. Aside from being updated on restoration time, you may also sign up for advanced email and SMS alerts for planned outages due to scheduled maintenance.
You may also request for products such as Prepaid Service, Net-Metering, and Peak/Off-Peak through Meralco Online. Same goes for services like service downgrade or upgrade, facility relocation or remodel, and electric service contract changes.
If you would like to apply for electric service for your home or property, Meralco Online is also the place to go. Because we value your feedback, concerns and inquiries can be coursed here and responses are sent either via email or through real-time response from a Meralco agent.
Meralco Online lets you access the Meralco Virtual Engine (MoVE) online app which features a directory of Meralco Business Centers and Bayad Centers as well as the Appliance Calculator and Orange Tag for computing operating costs of every appliance. Meralco MoVE also gives energy efficiency tips and provides updates on new technologies through the Bright Ideas section.
As we continue to develop Meralco Online, you will be able to view power outages and track your electric consumption on a daily or weekly basis in the future.
You may visit www.meralco.com.ph to register and download the Meralco Mobile App. The same app is also available through the Apple App Store for iOS device users and Google Play for Android.
Meralco Online gives you 24/7 access to Meralco services.
With Meralco Online, you can do the following:
- View & Pay Bills. Access your bill and pay anytime, anywhere.
- Report an Outage. Inform Meralco when there is an outage in your area, and get updates on the time of restoration. You may also enable SMS & email alerts, so you can be notified of planned outages (due to scheduled maintenance) in advance.
- Products and Services Requests. Avail of Meralco energy programs, such as Peak/Off-Peak (POP), Prepaid Service (KLoad), and Net-Metering. You may also request for service and account updates, such as service upgrade/downgrade, facility remodel/relocation, and changes in the electric service contract.
- Inquire or Give Feedback. Send us your inquiries or concerns and we will give you feedback via email. You may also get real time feedback via chat with a Meralco agent.
- Apply for Electric Service. Need electric service for your newly purchased home or additional property? Accomplish the form and submit your requirements online.
Plus, you can access all the functionalities you love from Meralco’s pioneer online app, the Meralco Virtual Engine (MoVE).
- Appliance Calculator & Orange Tag help you compute the operating cost of your appliances.
- Directory shows you the nearest Meralco Business Center and Bayad Center outlets.
- Bright Ideas gives you energy efficiency tips, updates on ongoing appliance promos, and information on new technologies.
Soon, you can also:
- View your power outage in a map.
- Monitor your daily or weekly electric consumption.
To register, go to www.meralco.com.ph or download the Meralco Mobile App*.
* Supports the latest iOS and Android operating systems. Download via the App Store (Apple) or Google Play (Android).
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