Online Payment
I did an overpayment, but why is it that I do not see my excess payment in the payment history page?
Our system keeps a record of all your payments, including overpayments, which are treated as credits. Once your new bill is generated, your overpayment, will be applied and reflected on your payment history page.
For monthly recurring payments, we recommend that you enroll in our partner banks' Auto-Payment Arrangement. For more information, please refer to APA FAQs.
There are several ways.
- Via thank you message after your payment transaction
- Via an email confirmation sent to the registered primary email address of your My Meralco account or the email address specified by guest payors.
- Via the payment history section for My Meralco accountholders.
Some bills or items reflected on your bill summary cannot be paid. This can be due to any of the following reasons, your bill/service:
- is under complaint
- has a TRO (Temporary Restraining Order)
- is under IPA (Installment Payment Agreement)
- has a service irregularity
Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance.
No. This facility is only for Meralco Accounts.
For payments made between 7AM to 11PM, your payment will be posted immediately to our system. For payments made during holidays or between 11PM to 7AM of the following day, your payment will be posted to our system morning of the following day.
Your payment in our Business Center/ third party agents (e.g. Bayad Center) will be reflected in the portal 2 days after the date of transaction.
Paying via My Meralco or its guest payment facility is like paying in a Meralco Business Center without the need to travel or line-up. My Meralco accepts, payment for overdue bills, advance payments. More importantly your payment will be posted in the Meralco billing system faster than paying through other channels.
To pay online, one needs:
- an email address so we can send you notifications and updates regarding your payment
- your payment credentials.
- *your reference numbers which are all found in your Meralco bill (Account Number, Service ID Number, Invoice Number).
*For guest transactions
Once your payment is posted to our billing system, you will receive an email notification.
For customers who used the "Pay as Guest" online facility, please wait for payment confirmation email sent to the email address you specified when you paid your bill.
To be reactivated, you will need to re-apply and submit required documents after payment of all dues. Please go to the nearest Meralco Business Center for assistance.
We’ll reconnect your service within 24 hours from the time your payment is posted.
For payments made on holidays and weekends, reconnection services will be for immediate scheduling the next business day.
Reconnection fees will be reflected on your next bill.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210.
It's possible that your bill intended for payment is already tagged as paid in our system. For cases like this, your payment then will be applied to your account's next bill.
For payments made, other than through My Meralco (i.e. bank and over-the-counter third party payments) please expect the update within 36hours.
Our system keeps a record of all your payments, including advance payments, which are treated as credits. Once your new bill is generated, your advance payment, will be applied and reflected on your payment history page.
Yes, our payment partner, PAYMAYA, is PCI-DSS (Payment Card Industry Data Security Standard) compliant.
It means that your payment is not yet received by our system but is already successfully processed by our payment partner, please wait for morning of the next day or contact Meralco please call us at our 24/7 hotline at 16211 or business hotline at 16210 for further assistance.
It may be the case that your service is also enrolled to another person's portal account and that person made a payment. This may happen for landlord and lessee arrangements, family members in the same household or business accounts. Payments for a service are visible to portal accounts to which this service is enrolled to.
Please report or visit your Meralco Business Center, for unauthorized enrollments of your Service IDs by other portal users or if there is a need to update records.
No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing.
No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing. You may also refer to the privacy policies of Meralco here (https://company.meralco.com.ph/privacy-policy).
Customers can always opt to pay as guest, however, creating your My Meralco account gives you access to more features such as:
- viewing of payment history,
- viewing of bills, and
- enrollment to Automatic Payment Arrangement (APA)
For customers with multiple accounts or services, they can pay for multiple bills in just a few clicks.
Yes you can. There are two ways:
- You can pay as a guest. This is accessible via the Meralco website or visit https://online.meralco.com.ph/customers/s/payasguest.
- You can pay via My Meralco. This is a portal launched by Meralco to allow customers to conveniently and digitally transact with Meralco. My Meralco is accessible through this link https://online.meralco.com.ph/.
Yes, you will be notified in several ways.
For successful transactions, you will get an onscreen thank you message to confirm your payment transaction. This screen will display, among others, the payment reference number of your transaction. In addition, a payment confirmation notification will be sent to your nominated e-mail address. Lastly, you can also check on My Meralco's payment history to check if your payment has been reflected (only for My Meralco payments).
Likewise, failed transactions caused by system or internet connection errors will have prompts or error messages. You will not receive any e-mail from Meralco if your online payment transaction fails.
The first thing you need is a My Meralco Account. Please create one and follow the steps below.
Step 1. Login to your My Meralco Account and on the dashboard click "Pay Bills".
Step 2. Review bill summary for all unpaid bills/charges and select those for payment.
Step 3. Choose your payment method. Input your payment credentials and click on "Next"
Step 4. Review the summary of your payment and click on "Submit" to confirm your decision to pay.
You will then be redirected to our payment partner’s pages. Once completed, a thank you message will be shown to confirm your payment transaction. You will also receive a payment confirmation in your nominated e-mail address as proof of your payment. This, however, shall not serve as the official receipt of your online transaction.
You can use any of the following cards powered by Mastercard, VISA, or JCB:
1. Credit card
2. Debit card
3. Prepaid Card
All payments, using My Meralco or other channels, are viewable in the payment history page of your My Meralco account. To visit the payment history page, please login to your My Meralco account, click on Bills & Payments, then Payment History.
Note: Only payments made after portal account creation will be displayed in the Payment History page.
Yes. Partial payments are allowed for settlement of single bills, however, non-payment of full amount on or before bill’s due date shall subject the service to disconnection.
Yes. Overpayments are allowed if all bills of your Meralco account are selected for payment. Excess payment will automatically be allocated to your account's next bill.
This feature is not yet available but is part of the additional functions we are developing.
Yes. You can do advance payment at either account level or service level. Advance payments are allowed if your account/service has no outstanding bills.
If the account level advance payment facility is not available, ensure that all services under your account is enrolled in the My Meralco to enable feature.
No. You can request for the OR of your online payment transaction at any Meralco Business Center by just presenting your payment confirmation e-mail.
Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance.
Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance.
For customers with a My Meralco account, there is no limit to the number of bills you can settle in a single transaction. You can pay for several bills, as long as the service you wish to pay for is registered in your My Meralco account.
It essentially depends on the payment method/card you use. Some methods incur convenience fees. This will go directly to our payment partner and will be added on top of the total amount selected for payment.
Paperless Billing
Paperless Billing is a free service of Meralco wherein you may opt to receive your monthly electric bills electronically instead of paper bills, subject to ERC’s Rules on Electronic Billing and Communications for Electricity Consumers.
Meralco Paperless Billing service aims to provide you with the following benefits:
- Accessibility and Convenience. You will have faster access to your billing information since electronic bills. You may also view current and past electric bills anytime, anywhere, in one convenient location. Instances of lost, misplaced, or damaged bills are also avoided.
- Ease of Payment. You may easily pay electric bills online. A link to the online payment facility is available in the Paperless Bill delivery notification.
- Reduction of clutter and paper waste. Bills sent via email or made available through the My Meralco minimize unwanted or unnecessary physical clutter.
- Environment-Friendly. You will be able to contribute in preserving the environment by saving trees and reducing carbon footprint from paper production and consumption.
- Via My Meralco's Paperless Billing Subscription Facility
- Log in to your My Meralco Account.
- Go to Accounts > List of Accounts.
- Select the Account Number you wish to subscribe to Paperless Billing.
- Click the Subscribe to Paperless Billing button.
- Read and agree to the Paperless Billing Terms & Conditions and Privacy Policy.
- Click Next.
- Input your secondary email address, if any.
- Click Submit to confirm your subscription request.
- You’ll receive an email confirming the status of your Paperless Billing subscription request within a day.
- Via My Meralco’s Start a Service Facility
(Note: This option applies only to applications for a Residential service. For business, you may submit your request through your My Meralco Account. You may also contact your Relationship Manager for further assistance.)
- Log in to your My Meralco Account.
- Input necessary application details.
- In the Value-Added Services page, select ‘Yes’ for ‘Would you like to enroll to paperless billing?’.
- Complete your online application for electric service.
- You’ll receive an email acknowledging receipt of your application for electric service and subscription request for Paperless Billing.
- You’ll receive an email confirming the status of your Paperless Billing subscription request once your application for electric service has been completed.
- Login to your My Meralco Account and update your secondary email address, if any, under Profile Management.
A. For Account Holders:
If you are the Account Holder but you cannot see your Account Number in the Paperless Billing subscription facility, then there is a difference between your names as reflected in your Account record and your My Meralco Account.
Please email the following documents to customercare@meralco.com.ph or submit them to the nearest business center.
a. Due to minor syntax difference
Example:
Account Holder name: Maria Rose A. Cruz
My Meralco Account name: Ma. Rose A. Cruz
- No document will be required if the difference in the Account Holder name and My Meralco user’s name is due to minor syntax difference. For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
b. Due to change in marital status
Example:
Account Holder name: Maria Rose A. Cruz
My Meralco Account name: Ma. Rose C. Santos
- One (1) government-issued ID showing both the maiden and married surnames (e.g., ‘Maria Rose Cruz Santos’) of the Applicant; OR
- One (1) government-issued ID showing the maiden surname (e.g., ‘Maria Rose A. Cruz’) AND one (1) government-issued ID showing the married surname (e.g., ‘Maria Rose C. Santos’) of the Applicant; OR
- Marriage Certificate
c. Due to other cases
Example:
Name in either record is a nickname, name in either record is an abbreviation
- One (1) government-issued ID OR two (2) secondary IDs of the Applicant
Additional supporting documents may be required on cases not listed above, subject to Meralco’s evaluation of the case.
B. For Actual Users:
If you are not the Account Holder (i.e., an end-user / actual user of the electric service), please submit the required documents as shown below to customercare@meralco.com.ph or to the nearest business center.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
a. The Meralco Account is under the Name of an Individual Person
Example: Residential services, businesses (i.e., sole proprietorships) where the registered customer is named after an individual
- Authorization Letter OR Special Power of Attorney (SPA) from the Registered Customer, AND
- One (1) government-issued ID or two (2) secondary IDs of the Registered Customer, if available
If the registered customer is already deceased or if his/her whereabouts is unknown to the Applicant, the latter is required to submit any of the following:
- Document proving that the Applicant has the legal authority to occupy the premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR
- Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay Certificate.
b. The Meralco Account is under the Name of a Condominium Developer or Association
Example: Residential or non-residential condominium units under the name of the condominium developer/association
- Notarized Secretary’s Certificate appointing/authorizing the Applicant to subscribe the Meralco Account to Paperless Billing; OR
- Authorization Letter issued by the condominium’s Administration Office/Association, AND one (1) government-issued ID OR two (2) secondary IDs of the person who issued the Authorization Letter; OR
- Document proving that the Applicant has the legal authority to occupy the premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR
- Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay Certificate
Note:
Notarized Secretary’s Certificate, if submitted during application for service or My Meralco account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
c. The Meralco Account is under the Name of a Business or Organization
i. For Sole Proprietorships and Partnerships:
If the Applicant is the sole proprietor or one the managing partners:
- One (1) government-issued ID or two (2) secondary IDs of the Applicant
If the Applicant is NOT the sole proprietor or one the managing partners,
- Authorization Letter issued by the sole proprietor or one the managing partners, AND
- One (1) government-issued ID or two (2) secondary IDs of the sole proprietor or one the managing partners
ii. For Corporations, Government Owned and Controlled Corporations (GOCCs) with Charter, Cooperatives, Non-Governmental Organizations (NGOs), Foundations, Religious Organizations:
- Notarized Secretary’s Certificate appointing/authorizing the Applicant to subscribe the Meralco Account to Paperless Billing
Note:
Notarized Secretary’s Certificate, if submitted during application for service or My Meralco account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
Your monthly electronic bills will be posted in your My Meralco Account within a day after the meter reading date, unless the bill was subjected to further internal validation by Meralco. You will also be notified via email once your bill has been posted in your My Meralco Account.
There are two ways to view your electronic bills.
- Via email notification. Click the link to your electric bill in the bill notification sent to your registered email address.
- Via My Meralco. Log in to your My Meralco Account and access the View Bills facility.
In case of delivery failure to your email address, we’ll send your bill notification to your nominated secondary email address, if any. To ensure that you will always receive the bill notifications we’ll send to your email address, please ensure that:
- Your email's inbox is not full.
- Your email address is active.
- cxe@meralco.com.ph is in your email’s contacts list so our emails will not be treated as a spam.
In case you have not received an email notification within five (5) days, you may also login to your My Meralco Account to check if the electronic bill is already posted. If it is not yet posted, your bill may have been subjected to further review by Meralco.
To have a printed copy of your bills, you have the option to download and/or print a copy of your bills from your My Meralco Account. Should you opt to update how you receive your electric bills, you may request for the updating of your bill delivery option through your My Meralco Account six months after the effective date of your Paperless Billing subscription.
If the effectivity of your Paperless Billing subscription has not been over six (6) months and you will no longer be authorized to receive the electronic copy bills (e.g. due to change of residence), you may submit a written request specifying your reason, and one (1) government-issued ID or two (2) secondary IDs.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
Automatic Payment Arrangement (APA)
Auto-Payment Arrangement is a convenient payment method that ensures you never miss a bill. Your bank settles payments for you - whether charge your bill to your credit card or debit from your bank account.
APA payments are settled by APA agents by the bill's due date.
Yes, you can enroll to APA via My Meralco. First, create a My Meralco Account if you don't have one and follow the steps below.
Step 1. In the dashboard of My Meralco, look for Auto Payment Enrollment.
Step 2. Select your preferred scheme: Auto Credit or Auto Debit.
Step 3. Download the APA enrollment form of your selected APA scheme.
Step 4. Print and accomplish downloaded APA enrollment form.
Step 5. Scan and upload APA enrollment form together with a valid government ID then click "Submit."
Alternatively, you can also apply for APA directly through your banks or at any Meralco Business Center.
You can unenroll from APA via My Meralco.
Step 1. In the dashboard of My Meralco, look for Accounts or Account Details
Step 2. Select Account to be unenrolled and click Unenroll from APA button.
Step 3. Complete the fields and click on "Submit"
Alternatively, you can also unenroll APA directly through your banks or at any Meralco Business Center.
Your APA enrollment will be effective once Meralco receives confirmation from your chosen APA agent/bank that your request has been processed. You will receive an e-mail once your APA enrollment has been processed and approved.
Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance.
Auto-Payment Arrangement is a scheduled payment method arranged with your banks. Choose between Automatic Debit or Automatic Credit Arrangements.
1. For Auto Debit - Allow your bank to debit the bill amount from your account on the due date and send the payment to Meralco.
2. For Auto Credit - Auto charge your electric bill to your credit card.
Online Billing
Online Billing is a free service of Meralco wherein you may view a summary of your electric and non-electric bills online. In addition, you may also view the electronic copy of your electric bills invoiced within the past 13 months.
Here are the benefits of enrolling to Online Billing:
- Notification Sending. You will receive an email notification for your monthly electric bill once it is already available for viewing online.
- Accessibility and Convenience. You will have faster access to your billing information. You may also view current and past electric bills anytime, anywhere, in one convenient location. Instances of lost, misplaced, or damaged bills are also avoided.
- Ease of Payment. You may easily pay electric bills online. A link to the online payment facility is available in the bill delivery notification.
- Consumption Monitoring. You will be able to view your monthly kWh consumption for the current month and the past 12 months. You will also see your average monthly kWh consumption for the same period.
Here are the steps on how you can conveniently view your bills online:
Create an account in My Meralco.
Enroll your electric service/s in your My Meralco Account.
You can view an electronic copy (PDF copy) of your electric bills starting with the next billing following the enrollment of your Service to your My Meralco Account.
For your non-electric bills (e.g., disconnection notice, reconnection fee, etc.), only a summary of the bill details will be viewable online.
Note:
Bills will be viewable in your My Meralco Account for 13 months after invoicing.
Yes, you will still receive your paper bills. If you wish to update your bill delivery option by going paperless, you may subscribe to Meralco’s Paperless Billing service.
Yes you can. To pay as a guest, here are five (5) simple steps.
Step 1. Have your Meralco bill ready and on hand. You will need this as basis for the amount to pay and the reference number required (i.e. Service ID Number (SIN), Account Number or Invoice Number).
Step 2. Access the pay as guest page by visiting, https://online.meralco.com.ph/customers/s/payasguest.
Step 3. Fill in the required fields, add your email address to receive a payment confirmation, read and agree to the terms and conditions, and click on "Next."
Step 4. Choose your payment method. Input your payment credentials and click on "Next."
Step 5. Review the summary of your payment and click on "Submit" to confirm your decision to pay.
You will then be redirected to our payment partner’s pages. Once completed, a thank you message will be shown to confirm payment transaction. You will also receive a payment confirmation e-mail as proof of your payment. This, however, shall not serve as your official receipt.